Return of watches
Mondaine is committed to customer satisfaction. Therefore you have the possibility to return your watch according to our general terms and conditions.
In order to make it easier for you to return, we would like to ask you to read the following points:
Mondaine Watch Ltd., Switzerland, offers a return period of 14 days for new and unworn watches. After the expiration of 14 days from the day of receipt of the goods – that means from the date of delivery of the watch to you - you have no further claim for refund of the purchase price.
- Please contact the Mondaine Customer Service within 14 days of receipt of the product. Please make sure that the desired return is guaranteed by the general terms and conditions.
- To enable you to exercise your right of return. Send us the original box, including all inserts and in new, unused condition together with the delivery note (invoice). To announce a return please fill in the return form and contact us via email: email@example.com or phone 0800 020 2070 (Monday to Friday from 8:30am - 11:30 am and 1:30 pm - 4:30 pm).
- Please complete the return form.
- The collection of the package is carried out by our transport partner. In this case, our customer service will take care of contacting the courier service and organizing the return.
Before you return your watch, please note the following points:
- The product must be returned in its original box, with all accessories and the documents included in the original package.
- Each returned watch is subjected to a quality test.
- We recommend you contact us to return your watch to receive a pre-paid return label.
- If you do not contact us for the return of your item in order to get a return label, the shipping costs are to be covered by you.
- Only products purchased through our e-shop can be returned.
Please contact firstname.lastname@example.org to get your return label for your return and send this form back filled in with your return.
We will reimburse the amount on the payment method you have chosen at your order.
We will reimburse you after having checked your returns.
First Name ______________________________________________________________________
Order number ____________________________________________________________________
Reference of the watch ___________________________________________________________
Reason for return _________________________________________________________________
o Doesn't like watch
o Watch is too big
o Colour doesn't match with the colour in the webshop
Date & Signature _________________________________________________________________